Our  Policy

We accept checks, money order, and credit cards via PayPal,  Google Check out  and through our merchant account.  We also accept VISA , Mastercard,  American Express, and Discover offline.  Please contact us if you prefer to pay offline.  We can also email you an invoice via our merchant service secured site for payment.  All services provides secured transaction.    By using online payment services, we will not have access to your credit card information.  However, if you choose to pay by checks or money order, we will be very happy to send you an invoice with the total and you are welcome to mail in the payment.  

If you are unsatisfied with your purchase, you must return the item(s) for refund or exchange within seven days of receipt.   Custom orders are non refundable.   Please kindly understand that we are an import company of "hand crafted" items.  This means that sometimes, there are delays involved in your custom order due to the length of transit period or the hold up period with U.S. Custom.  Please know, that our custom broker and shipping agent do their best work to get the shipment to us on time.  There are occasions, while not often, that the artists take longer than anticipated due to the natural causes.   Some of our products also involve "aging process".    These things cannot be rushed.  If you are someone who is looking for a rush job or a quick fix, we cannot help you.   Please look elsewhere for service.  We want to provide our clients with finest work of art possible and we truly appreciate your patience.

We ship our items Priority Mail insured via US postal service or ground service  insured depending on the item.   For "made to order" items, shipment can be made directly to you from Thailand. 

Please note that we do not release any of our client’s information to any third party.  Clients' shipping information is for internal use only.

If you would like more specific information on our policy, please feel free to contact us at info@nongnit.com 

We truly appreciate your interests.